How to Avoid Moving Scams in 2025

Moving to a new home can be exciting, but it also opens the door to potential scams that can turn your experience into a nightmare. Each year, thousands of people fall victim to dishonest moving companies that overcharge, delay, or even disappear with belongings. In 2025, these scams continue to evolve, making it essential to stay informed and cautious. This guide offers practical steps to help you protect yourself and ensure a smooth, scam-free move.

Recognise Common Moving Scams

Understanding how scammers operate is the first step to avoiding them. Here are some typical tactics used by fraudulent movers:

• Lowball Estimates

Scammers often provide a very low initial quote to win your business. After loading your belongings, they demand much higher fees, sometimes holding your items hostage until you pay.

• Unlicensed Movers

Legitimate moving companies have proper licenses and insurance. Scammers usually operate without these, making it difficult to hold them accountable.

• Demanding Large Deposits

Some dishonest movers ask for large upfront payments or full payment before the move, then vanish or provide poor service.

• Lack of Written Contract

Scammers avoid contracts or provide vague agreements, leaving you with little legal protection.

Knowing these red flags helps you spot potential scams early.

Verify the Moving Company’s Credentials

Before hiring any mover, verify their legitimacy with these steps:

• Check Licensing

In the U.S., interstate movers must have a USDOT number issued by the Federal Motor Carrier Safety Administration (FMCSA). You can verify this number on the FMCSA website.

• Look for Insurance

Confirm the company carries insurance that covers damage or loss during the move.

• Read Reviews

Search for customer reviews on trusted platforms like the Better Business Bureau (BBB), Google, or Yelp. Pay attention to patterns of complaints.

• Ask for References

Request contact information for previous customers and follow up to hear about their experiences.

• Avoid Companies Without a Physical Address

A legitimate mover should have a verifiable office location.

These checks reduce the risk of hiring a fraudulent company.

Get Detailed Written Estimates

Always obtain written estimates from at least three different movers. Make sure the estimates include:

• Itemized Costs

Charges for packing, loading, transportation, and unloading.

• Weight or Volume Estimates

How your belongings will be measured and charged.

• Additional Fees

Any potential extra costs, such as stairs, long carries, or bulky items.

• Payment Terms

When and how payments are expected.

A detailed estimate protects you from surprise charges later.

Avoid Paying Large Deposits or Cash Upfront

Legitimate movers usually do not require large deposits before the move. Be cautious if a company:

• Demands full payment before services begin.

  
  

• Insists on cash payments only.

  
  

• Refuses to provide a receipt or contract.

  
  

Use credit cards or checks when possible, as these payment methods offer more protection and traceability.

Prepare for the Move Day

On moving day, stay alert and take these precautions:

• Inspect the Truck

Verify the truck has the company’s name and USDOT number displayed.

• Inventory Your Items

Create a detailed list or take photos of your belongings before loading.

• Supervise the Loading Process

Watch how your items are handled and ensure nothing is left behind.

• Get a Bill of Lading

This document acts as a contract and receipt. Review it carefully before signing.

• Keep Contact Information Handy

Have the mover’s phone number and address available in case you need to reach them.

Being proactive on moving day helps prevent issues.

What to Do If You Suspect a Scam

If you believe you are dealing with a moving scam, take these steps immediately:

• Do Not Pay Additional Fees Without Explanation

Ask for a clear breakdown of any extra charges.

• Contact Authorities

Report the company to the FMCSA, BBB, and your state’s consumer protection office.

• File a Police Report

If your belongings are held hostage or stolen, involve law enforcement.

• Seek Legal Advice

Consult a lawyer if you face significant losses or contract disputes.

Acting quickly can help recover your property or money.

Tips for Choosing the Right Mover

To avoid scams and ensure a smooth move, consider these tips:

• Book your mover well in advance to avoid last-minute decisions.

  
  

• Ask friends or family for recommendations.

  
  

• Avoid movers who pressure you to sign contracts immediately.

  
  

• Trust your instincts: if something feels off, keep looking.

  
  

• Keep all communication in writing for future reference.

  
  

These practices build confidence in your moving choice.